HOW TO ORDER
(LOCAL ORDERS - PHILIPPINES)
2. You can purchase items buy filling up your shopping cart.
3. After completing your order form you'll be receiving your invoice through email.
4. Arrange payment immediately.
GLOBE GCASH, WESTERN UNION, LBC PERA PADALA or BDO
5. Once payment is confirmed, we will be sending your package via XEND EXPRESS.
HOW TO ORDER(INTERNATIONAL ORDERS)
1. Browse our collections.
2. You can purchase items buy filling up your shopping cart.
3. After completing your order form you'll be receiving your invoice through email.
4. Arrange payment immediately.
1. Browse our collections.
2. You can purchase items buy filling up your shopping cart.
3. After completing your order form you'll be receiving your invoice through email.
4. Arrange payment immediately.
We only accept payments through PAYPAL for international orders.
5. Once payment is confirmed, we will be sending your package via XEND EXPRESS under Singapore post.
5. Once payment is confirmed, we will be sending your package via XEND EXPRESS under Singapore post.
PAYMENT FOR DOMESTIC & INTERNATIONAL BUYERS
(ALL in Philippine Peso.)
For MULTIPLY BUYERS (using the cart system), you can send your payments through the following options:
• GCASH
• PAYPAL (+10% transaction fee)
• BPI
• BDO
For submitted orders using the ORDER FORM, you can pay through the following options:
• GCASH
• PAYPAL (+10% transaction fee)
• BDO
• WESTERN UNION
• LBC PERA PADALA
SHIPPING (DOMESTIC)
• Items will only be send via XEND EXPRESS.• RATES: Metro Manila - 50php, Provincial (outside Metro Manila) - 90php
• We combine items for shipment.
SHIPPING (INTERNATIONAL)
• RATES (Premium Registred Mail 7-15days): $6 for the 1st 100grams, additional $1 every succeeding item.
• Strictly no return no exchange.
• We would advice shoppers to think a couple of times before buying to avoid cancellations.
• We would assume that your mind is set on buying once you submit the order form. If by any chance you need to cancel your orders, please advice us the soonest to avoid misunderstanding.
• We expect you to settle you bill within 3 days after sending your order form or else your orders will be canceled.
• We will only send confirmation of your orders through EMAIL/TEXT after you placed your orders.
• Keep a copy of your orders for future references.
• Please be understanding if there will be delays in shipping, rest assured that you will be informed.
• No meet ups.
• Shipping is shouldered by the buyer.
Q: How do I track my packages
A: For Xend packages, http://xend.com.ph/ Please be aware that the tracking numbers provided to you will only reflect the day after we shipped out your package, not the same day, as they still need to input the data on their system.
Q: How long do you make our order?
A: It usually take 1-3 working days because all items are handmade and hand painted individually. Plus delivery time. We'll be posting your items on the SOLD section and your tracking number once your items are finished.
Q: Available for meet ups?
A: No, We don't do meet ups.
Q: When will I receive my package?
A: Seriously, we don't know. After turning over of the package to the courier, it's up to them. Usually for Manila areas 1-2 days after pick up and 2-3 days outside manila.
Q: May I ask for custom jewelry? How much does it cost and how long do i need to wait?
A: Yes! The cost is according to complexity and time involved, but not much more than the regular shop prices. Please send us an e-mail with your idea to get a quote (tinypinkbow@gmail.com). This takes as long as any other order.
Q: Is the Shipping will be Shouldered by the buyer?
A: Yes. 55 within Metro Manila and 90 for provincial locations.
Q: I have never received my order, will you replace/refund it?
A: It's very rare that a package gets lost in the mail! Unfortunately we have no control over shipping, we cannot replace or refund lost packages unless they're insured.
Q: Are your chains sterling silver?
A: Honestly, my chains are not sterling silver (unless stated) so they may rust with time. To prevent rusting please keep them in a box when they're not being used.
Q: Are your accessories water resistant?
A: The clays are water resistant but do not put the objects under water or the metal pieces will get damaged. You should keep your pieces in a safe place, to prevent damages - although the clay is resistant and pieces are made to last long they may break if not treated gently.
Q: Do you do workshops on how to make your products?
A: We want to, but we don't have enough time for that. We're too busy working on your orders most of the time.
Q: Can I customize my orders?
A: Sure you can, as long as it's possible. Our craftsmanship are quite limited, so please bear with us.
Q: When did TinyPinkBow started?
A: It started last August 2011.
TERMS AND CONDITIONS
• Strictly no reservation to avoid joy reserver.• Strictly no return no exchange.
• We would advice shoppers to think a couple of times before buying to avoid cancellations.
• We would assume that your mind is set on buying once you submit the order form. If by any chance you need to cancel your orders, please advice us the soonest to avoid misunderstanding.
• We expect you to settle you bill within 3 days after sending your order form or else your orders will be canceled.
• We will only send confirmation of your orders through EMAIL/TEXT after you placed your orders.
• Keep a copy of your orders for future references.
• Please be understanding if there will be delays in shipping, rest assured that you will be informed.
• No meet ups.
• Shipping is shouldered by the buyer.
FREQUENTLY ASKED QUESTIONS
Q: How do I track my packages
A: For Xend packages, http://xend.com.ph/ Please be aware that the tracking numbers provided to you will only reflect the day after we shipped out your package, not the same day, as they still need to input the data on their system.
Q: How long do you make our order?
A: It usually take 1-3 working days because all items are handmade and hand painted individually. Plus delivery time. We'll be posting your items on the SOLD section and your tracking number once your items are finished.
Q: Available for meet ups?
A: No, We don't do meet ups.
Q: When will I receive my package?
A: Seriously, we don't know. After turning over of the package to the courier, it's up to them. Usually for Manila areas 1-2 days after pick up and 2-3 days outside manila.
Q: May I ask for custom jewelry? How much does it cost and how long do i need to wait?
A: Yes! The cost is according to complexity and time involved, but not much more than the regular shop prices. Please send us an e-mail with your idea to get a quote (tinypinkbow@gmail.com). This takes as long as any other order.
Q: Is the Shipping will be Shouldered by the buyer?
A: Yes. 55 within Metro Manila and 90 for provincial locations.
Q: I have never received my order, will you replace/refund it?
A: It's very rare that a package gets lost in the mail! Unfortunately we have no control over shipping, we cannot replace or refund lost packages unless they're insured.
Q: Are your chains sterling silver?
A: Honestly, my chains are not sterling silver (unless stated) so they may rust with time. To prevent rusting please keep them in a box when they're not being used.
Q: Are your accessories water resistant?
A: The clays are water resistant but do not put the objects under water or the metal pieces will get damaged. You should keep your pieces in a safe place, to prevent damages - although the clay is resistant and pieces are made to last long they may break if not treated gently.
Q: Do you do workshops on how to make your products?
A: We want to, but we don't have enough time for that. We're too busy working on your orders most of the time.
Q: Can I customize my orders?
A: Sure you can, as long as it's possible. Our craftsmanship are quite limited, so please bear with us.
Q: When did TinyPinkBow started?
A: It started last August 2011.
